Privacy Policy
Last updated: 9 March 2026
AMC Cleaning Pty Ltd (ABN registered in Australia), trading as Despicion, is the data controller responsible for your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website at despicion.com or engage our commercial cleaning services. We are committed to complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) and any applicable state or territory legislation.
By accessing our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this document, please refrain from using our website or services.
Information We Collect
We collect personal information that is reasonably necessary for the provision of our commercial cleaning services and the operation of our website. The types of information we may collect include:
Your full name, business name, email address, telephone number, and physical address when you submit an enquiry through our contact form or request a quotation for cleaning services. We collect this information directly from you when you choose to provide it.
When you visit our website, we automatically collect certain technical information through cookies and similar technologies. This includes your IP address, browser type and version, operating system, referring website, pages visited, time spent on each page, and the date and time of your visit. This information helps us understand how visitors use our website and allows us to improve its functionality and performance.
If you enter into a service agreement with us, we may also collect billing information such as your Australian Business Number (ABN), purchase order numbers, and payment details necessary to process invoices and receive payments for our cleaning services.
We do not knowingly collect personal information from individuals under the age of 18. Our services are directed towards businesses and commercial organisations, and we do not market to or solicit information from minors.
How We Use Your Information
We use the personal information we collect for the following purposes:
To respond to your enquiries and provide you with quotations for our commercial cleaning services, including office cleaning, warehouse cleaning, industrial cleaning, and specialised cleaning services across Australia.
To deliver the cleaning services you have contracted us to perform, including scheduling, coordinating cleaning teams, managing service quality, and communicating with you about your service arrangements.
To process payments and manage our financial records in accordance with Australian taxation and business record-keeping requirements.
To improve our website, services, and customer experience by analysing usage patterns and feedback. We may use aggregated, non-identifiable data for statistical analysis and business planning purposes.
To communicate with you about service updates, changes to our policies, or other matters related to our business relationship. We will not send you unsolicited marketing communications without your prior consent.
To comply with our legal obligations under Australian law, including workplace health and safety requirements, taxation obligations, and any court orders or regulatory requests.
Data Sharing
AMC Cleaning Pty Ltd does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:
With our trusted service providers who assist us in operating our website, processing payments, or delivering our services. These providers are contractually obligated to handle your information in accordance with this Privacy Policy and applicable privacy laws.
With our employees and cleaning staff to the extent necessary for them to perform the services you have engaged us to provide. All staff members are bound by confidentiality obligations.
Where required or authorised by law, including to comply with a subpoena, court order, or request from a government authority with lawful jurisdiction.
In connection with a merger, acquisition, or sale of all or a portion of our business assets, provided that the acquiring entity agrees to be bound by the terms of this Privacy Policy.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include the use of SSL/TLS encryption for data transmitted through our website, secure storage of electronic records with access controls, and physical security measures for any paper-based records.
We regularly review our information security practices and update them as necessary to address new threats and vulnerabilities. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
We retain your personal information only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law. When your information is no longer required, we will take reasonable steps to destroy or de-identify it.
Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit a website. We use the following types of cookies:
Necessary cookies are essential for the basic operation of our website. These cookies enable core functionality such as page navigation, form submission, and access to secure areas of the site. You cannot opt out of these cookies as the website would not function correctly without them.
Analytics cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent on the site, and any error messages encountered. This data is aggregated and anonymised, meaning it cannot be used to identify you personally.
Preference cookies allow our website to remember choices you have made, such as your preferred language or region, and provide enhanced, personalised features based on those preferences.
For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.
Your Rights
Under the Australian Privacy Principles, you have the right to access the personal information we hold about you. You may request a copy of your information by contacting us using the details provided below. We will respond to your request within 30 days.
You have the right to request correction of any personal information we hold about you that is inaccurate, out of date, incomplete, irrelevant, or misleading. We will take reasonable steps to correct the information within a reasonable timeframe.
You may request that we delete your personal information where it is no longer needed for the purpose for which it was collected, and there is no legal requirement for us to retain it. Please note that we may need to retain certain information to comply with our legal and regulatory obligations.
You have the right to withdraw your consent to the processing of your personal information at any time, where our processing is based on your consent. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to your withdrawal.
If you believe that we have breached the Australian Privacy Principles or handled your personal information in a manner that is not consistent with this Privacy Policy, you may lodge a complaint with us. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
AMC Cleaning Pty Ltd, trading as Despicion
Email: info@despicion.com
We aim to respond to all privacy-related enquiries within five business days.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If we make significant changes to this Privacy Policy that materially affect your rights or the way we handle your personal information, we will provide a prominent notice on our website or contact you directly where practicable. Your continued use of our website or services after the posting of changes constitutes your acceptance of the updated Privacy Policy.