Return and Refund Policy

Last updated: 9 March 2026

At AMC Cleaning Pty Ltd, trading as Despicion, we are committed to delivering commercial cleaning services of the highest standard. Because we provide services rather than physical products, traditional return policies do not apply. Instead, this policy outlines our service guarantee, cancellation procedures, and the circumstances under which refunds may be issued. We encourage all clients to read this policy carefully before engaging our services.

Service Guarantee

We stand behind the quality of every cleaning service we deliver. If you are not satisfied with any aspect of the work performed by our team, we ask that you notify us within 24 hours of the service being completed. Upon receiving your notification, we will arrange a complimentary re-clean of the affected areas at a time that is convenient for you, at no additional charge.

Our service guarantee covers all standard cleaning tasks outlined in your service agreement or quotation, including general office cleaning, floor care, bathroom sanitation, kitchen area cleaning, and waste removal. The re-clean will be carried out by a senior team member or supervisor to ensure that the work meets both your expectations and our internal quality standards.

To initiate a guarantee claim, please contact us by email at info@despicion.com with your service date, location, and a description of the areas or tasks you feel were not completed to a satisfactory standard. We will respond within one business day to coordinate the re-clean.

Cancellation Policy

We understand that business schedules can change unexpectedly. If you need to cancel a scheduled cleaning service, we request that you provide us with at least 24 hours notice prior to the scheduled start time. Cancellations made with 24 hours or more notice will not incur any cancellation fee.

Cancellations made with less than 24 hours notice may be subject to a cancellation fee of up to 50% of the quoted service price. This fee reflects the costs we incur in allocating staff, arranging equipment, and organising transport for the scheduled service. We will always discuss any applicable cancellation fees with you before applying them.

For clients on recurring service agreements, cancellation of the ongoing arrangement requires 30 days written notice as outlined in our Terms and Conditions. Services scheduled within the notice period will continue as normal and will be invoiced accordingly.

Refund Process

If, after a re-clean has been performed under our service guarantee, you remain dissatisfied with the quality of the work, you may be eligible for a partial or full refund. Refund requests must be submitted in writing to info@despicion.com within 7 days of the original service date.

Each refund request is assessed on a case-by-case basis by our management team. We will review the details of the service, the nature of your complaint, the outcome of any re-clean, and any supporting evidence you provide, such as photographs or written descriptions of the issues.

If a refund is approved, it will be processed within 10 business days and returned to you using the same payment method that was used for the original transaction. You will receive written confirmation once the refund has been processed, including the amount refunded and the expected timeframe for the funds to appear in your account.

For services paid by electronic funds transfer, the refund will be credited directly to the bank account from which the payment originated. For services paid by credit card, the refund will be applied to the same card. Please allow additional time for your financial institution to process the credit.

Exclusions

Refunds will not be issued in the following circumstances:

Where the client failed to notify us of any dissatisfaction within the specified timeframes outlined in this policy.

Where the client refused or was unable to provide access for a re-clean under our service guarantee.

Where the scope of work was completed in accordance with the service agreement or quotation, and the client's dissatisfaction relates to expectations that were not documented or communicated prior to the service.

Where damage to surfaces, fixtures, or items was caused by pre-existing conditions, normal wear and tear, or factors outside the control of our cleaning team.

Where the client has made changes to the premises after the cleaning service was completed that affect the condition of the cleaned areas, such as construction work, renovations, or events held on the premises.

Where services were cancelled without adequate notice and a cancellation fee has been correctly applied in accordance with this policy.

Contact Us

If you have any questions about this Return and Refund Policy, or if you wish to discuss a specific service concern, please do not hesitate to reach out to our team. We value your feedback and are dedicated to resolving any issues promptly and fairly.

AMC Cleaning Pty Ltd, trading as Despicion